Privacy Policy

1. Introduction

Gantum ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Gantum, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account information (name, email address, organization name)
• Profile information (profile photo, preferences)
• Content you create (tickets, comments, attachments)
• Communication data when you contact us

2.2 Automatically Collected Information

We automatically collect certain information when you use our service:

• Usage data (pages visited, features used, time spent)
• Device information (IP address, browser type, operating system)
• Log data (access times, error logs)

2.3 Cookies & Tracking Technologies

We use cookies and local storage to:

• Keep you signed in
• Enable authentication
• Improve usability
• Analyze usage patterns

You can control cookies through your browser settings.

3. How We Use Google User Data

If you sign in using Google Sign-In, we receive your:

• Google account ID
• Email address
• Basic profile information (name, profile photo)

We use this information solely to:

• Authenticate your identity
• Create and manage your account
• Provide access to your tenant workspace

We do not store or access any other Google account data.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our service
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor usage to improve performance
• Detect, prevent, and address technical issues
• Enforce our terms and conditions

5. Data Security

We implement appropriate technical and organizational security measures. However, no method of transmission over the Internet or electronic storage is fully secure.

Our multi-tenant architecture ensures that each organization's data is completely isolated from others.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information.

We may share information:

• With your consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in operating our service (under confidentiality agreements)

7. Data Storage Location

All data is stored on servers located in the United States (or the region specified by our hosting provider). By using the service, you consent to this data processing location.

8. Email Communications

We may send emails for:

• Account verification
• Notifications
• System alerts
• Support responses
• Tenant invitations

Emails may be routed through secure third-party processors.

9. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Request data portability
• Object to processing
• Restrict processing
• Withdraw consent

To exercise these rights, contact us at the email below.

10. Data Retention

We retain data only as long as necessary for operational or legal purposes.

When your account is deleted, we delete or anonymize your personal information within a reasonable timeframe unless required to retain it.

11. Children's Privacy

The service is not intended for users under 13. We do not knowingly collect information from children under 13.

12. Changes to This Privacy Policy

We may update this policy from time to time. Your continued use after changes constitutes acceptance.

13. International Users

Our service is operated from the United States. If you access the service from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the United States or other locations where our service providers operate. By using the service, you consent to the transfer of your information to these locations, which may have data protection laws that differ from those in your jurisdiction.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]

Website: https://gantum.com